Encore Rewards Express Entry Pilot at Grand Villa Casino

The pilot version includes: 

• Express Entry: Skip the regular line with our fFast lLane entrance 
• Digital Rewards Card: Access your Encore Rewards card on your phone (note: you will still need your physical card for certain activities like earning points at table games and restaurants) 
  
• Points & Membership Level Status: View your current points balance and membership status points 
  
• Promotions: See personalized casino offers and promotions 
  
• ID Verification: Complete identity verification through the app 
  

The minimum requirements for the Encore Rewards App are: 

• iPhone: iPhone SE or newer with iOS version 18.3 or higher 
• Android: Android 7 and latest Android 15 

The verification process involves: 

• Taking a photo of your BC government-issued ID (driver's license or BC Services Card).
  
• Taking a selfie to confirm your identity .
  
• Confirming your submission. Please note verification might take a few minutes. 
  

Your identity only needs to be verified once, and your information is securely stored according to BCLC's privacy standards. 

• Open the Encore Rewards app when you arrive at Grand Villa Casino.
• When you arrive, look for the Encore Rewards "Express Entry" signage with the QR code at entry.
• Scan the QR code using the app.
• If you get a success message and Express Entry is granted, show your screen to the security staff at entry to skip the line.

If you receive a verification error:

• Follow the instructions in the app to join the regular entry line.
• Present your physical ID to the security staff as usual.
• Report the issue through the feedback option in the app.

The entry verification is valid for one minute after scanning. This short timeframe is a security feature that prevents verification sharing. 

While you can access your digital Encore Rewards card in the app or on CasinosBC.com, you still need your physical card to earn points at table games and restaurants. To earn points on slots or eTables you can use your physical card or sign in on a machine using the cardless play feature.

Your feedback is essential for improving the app experience:

• Use the feedback form in the app (found in the Profile section).
• Participate in the follow-up survey you'll receive shortly after your casino visit.
• Contact Customer Support with any questions or concerns.

If you experience any technical issues:

• Make sure your app is updated to the latest version
• Try closing and reopening the app
• Make sure your phone has adequate battery life and internet connection.

If problems persist, contact Customer Support at 1-866-815-0222 or via Live Chat.

Yes, all personal information is protected according to BCLC's security standards and privacy policies.  Your verification data is encrypted and stored securely.

Currently, the pilot is only available at Grand Villa Casino. Based on results, we plan to roll out the app to other casinos across BC in the coming months.