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When do my points expire?

Earned points are typically valid for 365 days and expire after midnight. Points awarded from free play offers may expire sooner.

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How do I redeem?

Points can be redeemed at any casino in BC or online at PlayNow.com starting at 1,000 points for a $5 free play.

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Missing a transaction?

Speak with our customer support agents. Available daily from 7:00AM to Midnight PT.

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When do my points expire?

Points that were previously extended during Covid-19 will begin to expire on September 2024.

Earned points

Points earned from playing or dining are typically valid for 365 days and will expire after midnight.

Promotional points

Points awarded from free play offers may expire sooner. For example, your birthday offer expires on the last day of your birthday month. Please check your offer for details. The points closest to expiring will be used first.

Redeemed points

Redeemed from BC Casinos - Points redeemed at the slot machine, but not used, will be returned to your balance. Points redeemed for table free play vouchers must be used within the same day it was issued.

Redeemed from PlayNow - On PlayNow, points redeemed for free play cannot be withdrawn from your account. The free play remains in your token balance and will expire after 90 days if unused.

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  • About my points
  • How do I redeem?

How do I redeem?

200 points = $1 free play
At BC Casinos
Slots & eTables
MIN 1,000 POINTS ($5 FREE PLAY)
Insert your Encore Rewards card into any slot machine or eTable and enter your 4-digit PIN.
Table Games*
MIN 2,000 POINTS ($10 FREE PLAY)
Take your Encore Rewards card to Guest Services for a free play voucher that you hand over to the dealer.
On PlayNow
Casino Games*
MIN 1,000 POINTS ($5 FREE PLAY)
Log in to PlayNow and select the amount you want to redeem from your account.
*Points cannot be redeemed for poker in BC Casinos. Points cannot be redeemed for free play on Live Casino, Table games, Poker and Casino Video Poker on PlayNow.
Related Topics
  • About my points
  • When do my points expire?

About My Points

There are two types of Encore Rewards points, each earned in a different way.

Anywhere points

Anywhere points are earned and redeemed for free play at any casino in B.C, or on PlayNow.com.

Casino Specific points

Casino Specific points are awarded by a casino facility and can only be redeemed at select casino locations.

If you have Casino Specific points, tap on the icon to view all locations you can redeem at.

Note: Anywhere points and Casino Specific points must be redeemed separately

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  • How do I redeem?
  • When do my points expire?
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Our operations span the entirety of the province that we now call British Columbia. We respectfully acknowledge that we are guests in the territories of more than 200 First Nations, each with unique traditions, cultures, and histories. We are grateful to these First Nations caretakers for their stewardship of these lands and waters since time immemorial. 

BCLC is committed to establishing and maintaining good relations with all First Nations, Métis, and Inuit people in British Columbia and beyond. Our journey has only recently begun, and we have a lot of work to do in collaboration with Indigenous Peoples to understand the Truth, reconcile the past, and truly generate win-wins for the greater good, together.

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