Encore Rewards Terms & Conditions

Effective from February 8, 2021 ("Effective Date")

 

1. INTRODUCTION

1.1. These Encore Rewards Terms and Conditions, (the "Terms") govern the Encore Rewards Program. 

1.2. For the purposes of the Program, any reference to "Chances" includes any Community Gaming Centre in British Columbia.

1.3. British Columbia Lottery Corporation ("BCLC") may amend or alter these Terms at any time. You can access the current Terms on the premises of any BC Casino or Community Gaming Centre and on the website www.CasinosBC.com. 

2. DEFINITIONS

2.1. “Base Points” means Points earned through qualified play and does not include Points given to Program members through promotions.

2.2. “Bonus Points”, “Bonus Prize” or “Bonus Prizing” means additional Points other than Base Points that may be rewarded to Program members, dependant on membership Status.

2.3. “Bonus Points Accelerator” means additional Base Points awarded to Program members while playing on eligible slot machines, electronic table games or from qualified food and beverage purchases. Table games, alcohol purchases, tax and Online Games are not eligible for the Bonus Points Accelerator. 

2.4. “Encore Rewards” means the Points rewarded to individual members of the Program by BCLC;

2.5. “Encore Rewards Card” or “Encore Card” or “Card” means the card that is linked to the member’s Encore Rewards account and issued to a member of the Program after the Program application has been completed either online at PlayNow.com or in-person by the applicant and verified at a BC Casino or Community Gaming Centre by showing government issued ID.  

2.6. “Encore Rewards Program” or “Program” means the membership and tiered bonus reward program established by BCLC for our players residing in British Columbia.

2.7. “Gaming Day” means the 24-hour period from:

2.7.1. 7:00:00 am on one day to 6:59:59 am the following day, for play at BC Casinos or Community Gaming Centres; and

2.7.2. 4:09:00 am on one day to 4:08:59 am the following day, for Online Games.

2.8. “Online Games” means eSlot, eTable and Live Casino games on PlayNow.com.

2.9. “Points” mean points that are rewarded to Program members for slot, electronic table game and table game play at any BC Casino and Community Gaming Centre as well as eSlot, eTable and Live Casino game play on PlayNow.com as well as points given to players through promotions. 

2.10. “Status” means the Diamond, Double Diamond, Triple Diamond or Elite status of the Program membership, which is dependent on the amount of play the member has.

3. MEMBERSHIP

3.1. Participation in any aspect of the Program constitutes acceptance of the Terms in effect at the time of your participation.

3.2. Program membership is free and is granted and maintained at BCLC's discretion.

3.3. In order to become a Program member, you must:

3.3.1. complete, in full, the Encore Rewards application on PlayNow .com if you already an active PlayNow.com player or online at www.CasinosBC.com, or in person at any BC Casino or Community Gaming Centre;

3.3.2. be at least 19 years of age; and

3.3.3. either:

a. present government-issued photo identification in person, at any BC Casino or Community Gaming Centre; or

b. verify your identity:

i. through an active PlayNow account by signing up for Program membership when you log into your PlayNow account; or

ii. Contacting BCLC’s Customer Support Centre to link your Encore Rewards with your active PlayNow.com account. 

3.4. Program members playing Online Games will become eligible for Encore Rewards effective February 7, 2021.

3.5. Program membership is only available to natural persons. Organizations and institutions are not eligible for Program membership.

3.6. Program membership is limited to one Encore Rewards account per person. 

3.7. The Program is not available to BCLC employees or BCLC contractors.

3.8. Program membership is available to BCLC gaming service providers’ employees.

3.9. Program membership is not available to persons who are self-excluded, suspended or banned from a BC Casino or Community Gaming Centre.

3.10. All Program benefits and rewards are subject to availability.

3.11. Program membership and its benefits are non-transferable. 

3.12. Each Program member is subject to and must abide by these Terms.

4. PRIVACY

4.1. Personal information related to your Program membership will be collected in accordance with the Freedom of Information and Protection of Privacy Act, British Columbia and will be used, accessed, disclosed and stored by BCLC, or a BC Casino or Community Gaming Centre, and their respective service providers both inside and outside of Canada:

4.1.1. to administer the Program, which includes distributing information about your Encore Rewards account;

4.1.2. to administer and communicate with you about your Encore Rewards account;

4.1.3. subject to your consent, to distribute relevant content, offers and promotional communications relating to BCLC’s and the BC Casino or Community Gaming Centres’ products and services to you;

4.1.4. to administer contests and promotions;

4.1.5. to administer responsible gaming programs, if you enroll in such program;

4.1.6. for research, survey and statistical purposes;

4.1.7. to customize the content and delivery of products, services and marketing;

4.1.8. to expedite enrolment in other products and services provided by BCLC and BC Casino or Community Gaming Centres that may be of interest to you;

4.1.9. to maintain the security of www.CasinosBC.com and for investigative purposes; and

4.1.10. to enforce agreements, to comply with applicable laws and legal processes, including providing information as required by regulators, law enforcement or other agencies. 

4.2. By accepting these Terms, you agree that BCLC, or a BC Casino, or a Community Gaming Centre, and their respective service providers may use, access, disclose and store your personal information both inside and outside Canada for the above purposes.

4.3. You must keep your personal information up to date and must notify BCLC or a BC Casino or Community Gaming Centre of any change(s). You may change some of your personal information online, once you have registered for an online account.  Some changes may also be made by contacting BCLC’s Customer Support Centre or a BC Casino or Community Gaming Centre.  All other changes must be made in person at a BC Casino or Community Gaming Centre and you must present government-issued photo identification when the change is requested.  

4.4. If you elect to provide shared contact information, such as an email address that is accessible by yourself and another individual(s), personal information, including account balances and point activity, may be sent to this address. In some cases, BCLC or a BC Casino or Community Gaming Centre may not be able to send all communications to you.  By providing shared contact information, you consent to BCLC disclosing your personal information to the other users that share the contact information.

4.5. When you apply for Program membership, you will be able to indicate your communication preferences. You may amend your preferences if you sign up for an online account, by contacting BCLC or in person at a BC Casino or Community Gaming Centre. Regardless of your promotional communication preferences, BCLC or a BC Casino or Community Gaming Centre may still need to send important non-promotional information to you about your account.

4.6. If you have any questions about the collection or use of your personal information, please contact the BC Casino or Community Gaming Centre you received the communication from or BCLC’s Customer Support Centre at 74 West Seymour Street, Kamloops, BC, V2C 1E2, Telephone 1-866-815-0222 or bclc.com.

5. MEMBERSHIP CARDS

5.1. All Cards remain the property of BCLC.

5.2. You may not have more than three (3) valid Cards inserted in gaming devices at any time.  

5.3. Only you may use your Encore Rewards account and Cards issued to you. You must not give your Encore Rewards account information or your Card to another person.

5.4. You must immediately report lost, stolen, or malfunctioning Card to BCLC or a BC Casino or Community Gaming Centre.

5.5. BCLC and its service providers are not responsible for any loss caused by the misuse of your Encore Rewards account or Card.

5.6. BCLC may replace a lost, stolen or damaged Card in its discretion upon presentation of your government issued photo identification and presented in person at a BC Casino or Community Gaming Centre. BCLC reserves the right to charge a fee for replacement or duplicate Cards or to terminate your membership if BCLC decides you have claimed an excessive number of lost, damaged and/or stolen cards. 

6. ENCORE REWARD BENEFITS

6.1. Points can be earned at any BC Casino, Community Gaming Centre or online at PlayNow.com and can be redeemed at any BC Casino or Community Gaming Centre.  Further information about earning and redeeming Points can be obtained onsite at a BC Casino or Community Gaming Centre, from the BCLC Customer Support Centre and online at www.CasinosBC.com. 

6.2. You earn Points and may receive Bonus Prizes if you play eligible slots, electronic table games, or table games at any BC Casino or Community Gaming Centre while your Card is inserted into the card reader at slots or electronic table games, or provided to the appropriate tables game dealer or Dealer Supervisor.

6.3. You earn Points and may receive Bonus Prizes if you play eligible Online Games on PlayNow.com, provided you have linked your Encore Rewards account to your PlayNow.com account.  You may only link one PlayNow.com account to your Encore Rewards account. You cannot earn Points through another person’s PlayNow.com account.

6.3.1. You are solely responsible for ensuring the correct Encore Rewards account number is linked to your PlayNow.com account. 

6.3.2. Earning Points on Online Games is restricted to residents of British Columbia only.

6.4. You cannot earn Points while playing poker or participating in a tournament of any kind.

6.5. You can earn Points on dining at participating food and beverage venues at BC Casino and Community Gaming Centres. To be eligible for benefits, it is your responsibility to ensure that your Card is provided to the food and beverage staff, or, for gaming, inserted properly into the slot machine or eligible electronic table game, and remains in the machine while you play or, for table games, is given to the appropriate table game dealer or Dealer Supervisor. For Online Games on PlayNow.com, your Encore Rewards number as well as any applicable promotional codes must be entered in your PlayNow.com account.  

6.5.1. On table games, it is your responsibility to ensure that a Dealer Supervisor is aware of your play and has been provided with your Card.

6.6. Points are redeemable for free play, or other prizes as determined by BCLC from time-to-time.

6.7. Points are awarded subject to system availability.

6.8. The amount of Points you can earn on slots or electronic table games is based on the following factors:

6.8.1. The game played;

6.8.2. The amount wagered; and

6.8.3. Your Encore Rewards Status at the time of play.

6.9. The amount of Points you can earn on table games is based on the following factors:

6.9.1. The table game played;

6.9.2. The amount wagered; 

6.9.3. The time played; and

6.9.4. Your Encore Rewards Status at the time of play.

6.10. The amount of Points you can earn on Online Games is based on the following factors:

6.10.1. The game played;

6.10.2. The amount wagered; and

6.10.3. Your Encore Rewards Status at the time of play.

6.11. The amount of Points you can earn for dining is 1 Point for every $1 spent on qualified food and beverage purchases.

6.11.1. You do not earn Points on alcohol purchases.

6.11.2. You do not earn Points on tax.

6.11.3. Qualified food and beverage purchases vary at each participating BC Casino and Community Gaming Centre.  You are responsible for confirming a purchase qualifies to earn Points before making the purchase.

6.11.4. If you forget your Card, you can claim your unearned points by presenting your dining receipt and your Card to Guest Services at the casino or Chances location where you dined within the prior 10 days.

6.12. BCLC reserves the right to change or restrict Point earnings or other awards on specific slot machines, table games, Online Games, other games and food and beverage purchases.  It remains your responsibility to verify whether Points are earned on your play or purchases.

6.13. Promotions may be offered to you from time to time, and may be subject to specific promotion conditions. Promotions may be subject to date and time restrictions. 

6.14. You must notify BCLC of any omissions or discrepancies to your Point balance within sixty days of earning, receiving or using the applicable Points. BCLC may require you to provide documentation in support of any requested correction.

6.15. BCLC will not be liable for and may adjust or cancel your Point balance where Points have accrued due to malfunction, operator error, misrepresentation, fraud, misuse or any other reason BCLC deems valid.

6.15.1. In the instance of system error of Point transactions, adjustments will not be made to  Encore Rewards accounts where the difference (in favour of or against the Program member) is less than one (1) dollar within a single Gaming Day.

7. MEMBERSHIP STATUS

7.1. The Encore Rewards Program has four (4) membership Status levels for Point earnings – Diamond, Double Diamond, Triple Diamond and Elite.

7.2. You will be assigned an Encore Rewards Status level (“Status”) determined by the Base Points you earn during a Status period (each a “Period”) while playing eligible slot machines, electronic table games, table games, Online Games, or from qualified food and beverage purchases.

7.2.1. Base Points do not include Points given or credited to you as part of a promotion (such as point multipliers, Bonus Points, or promotional points).

7.2.2. A Period commences on 1 September and will end after a period of twelve (12) months. If you join the Program other than on 1 September, your first Period will continue until the following August 31. Evaluation by BCLC of the amount of Base Points required for Status upgrades and downgrades occur at the end of each Period.

7.2.3. Throughout a Period, upgrades to higher Statuses are processed on a daily basis. When you are upgraded during a Period, a new Period will not commence.

7.3. Bonus Point Accelerators are earned in addition to Base Points, as a percentage of Base Points earned during play. Bonus Point Accelerators are not applied to play on Online Games.  The percentage Bonus Accelerator is based on your Status level:

7.3.1. Double Diamond – 5% bonus

7.3.2. Triple Diamond – 10% bonus

7.3.3. Elite – 15% bonus

7.4. Bonus Points Accelerators are awarded based on your Status level at the time they are earned.  Bonus Points Accelerators cannot be earned or applied retroactively.   

7.5. The benefits you are eligible for are based on your Status as outlined on the website www.CasinosBC.com and in the Welcome Package available at any BC Casino or Community Gaming Centre and may be amended from time to time by BCLC.

8. REDEEMING POINTS

8.1. Redemption of Points is subject to system and BC Casino and Community Gaming Centre availability.

8.2. A deceased Program member’s Points may be redeemed by the Executor or Administrator of the deceased’s estate upon presentation of either the will and death certificate or a letter from the estate’s lawyer confirming the recipient’s appointment as the estate’s Executor or Administrator (if payout is under $500) or a representation grant if the payment is $500 or over.

8.2.1. A representation grant, which for BCLC’s purposes means either:

8.2.1.a    A certified copy of the grant of probate, if the deceased had a will; or

8.2.1.b    A certified copy of the grant of administration of the estate of the deceased person, if the deceased did not have a will; and

8.2.2.    Government-issued photo identification that confirms the person making the request is the same person that is authorized to act on behalf of the estate in the will or representation grant.

8.3. Points will not be paid out in cash, except in accordance with these Terms, and at BCLC’s discretion.

8.4. A Personal Identification Number (“PIN”) and your Card are required to redeem Points on slots or electronic table games, or at tables.

8.5. You are solely responsible for any activity on your account when the account is accessed by using your Card and PIN.

8.6. You must notify BCLC immediately if you suspect unauthorized use of your Card or Encore Rewards account.

8.7. You must keep your PIN confidential and secure.

8.8. Points can be redeemed for free play at a gaming device, such as slots or electronic table games, or at Guest Services at a BC Casino for table games.  Points redeemed for table games will be issued as a free play voucher.  Vouchers can only be used for table game play and the entire value of the voucher must be used in a single bet.  Vouchers expire at the end of the Gaming Day on which they are issued.  Unused vouchers or portions of vouchers are void and will not be returned to your Points balance.

8.9. The minimum Points redemption amounts are: 

8.9.1. $5.00 in Points for slots or electronic table games; or

8.9.2. $10.00 in Points for table games. 

8.10. After the minimum Points redemption amount is met, you may be able to redeem Points in increments.  Availability of incremental redemption is dependant on the game for which the Points are redeemed.

8.11. For slot machines and electronic table games, any Points that you redeemed but did not use are automatically returned to your Points balance when you remove your Card.

8.12. Points are not redeemable for Online Games on PlayNow.com. 

9. CANCELLATION OF POINTS

9.1. If another person uses your Card, you may have your Program membership either terminated or suspended at BCLC’s sole discretion and BCLC may cancel all Points or other rewards in your Encore Rewards account.

9.2. BCLC will suspend or cancel your Points or other rewards if you have been barred, banned, or suspended.

9.3. BCLC will close your Encore Rewards  account and pay out the Points balance if you have self-excluded.  Self-excluded Program members cannot reactive their accounts while they are self-excluded.

9.4. In the event your Card does not register a transaction within a continuous 12-month period, BCLC will cancel any Points and may terminate or deactivate your membership.

9.5. Unused Points expire 365 days after they are earned, unless otherwise agreed to by BCLC. 

9.6. Points and any other benefits cannot be reclaimed after cancellation or termination of your Encore Rewards account.

9.7. You may cancel your Program membership at any time by visiting a BC Casino or Community Gaming Centre and showing government-issued photo identification.

9.7.1. A cancelled Program membership can be reinstated by visiting a BC Casino or any Community Gaming Centre and showing government-issued photo identification.

10. MISUSE

10.1. BCLC reserves the right to revoke or deny you Program membership if you misuse your Card or your account or if you do not comply with these Terms.

10.2. BCLC reserves the right to cancel Points and other benefits obtained through misuse of your Card or Encore Rewards account.

10.3. BCLC may suspend or terminate your Program membership if BCLC decides that your actions are bringing the Program into disrepute.

11. ENCORE REWARDS MEMBER SITE 

11.1. If you have a valid, active Program membership, you have the option to view your Encore Rewards account information including point earning and redemption activities via a secure web-based member site ("Member Site"). You may update your contact information, except your name, on the Member Site. All other changes must be made in person at a BC Casino or Community Gaming Centre.  

11.2. Any use of the Member Site is subject to these Terms.

11.3. If you signed up for Program membership in person at a BC Casino or Community Gaming Centre, you must activate your Encore Rewards account at www.CasinosBC.com.  Member Site accounts are automatically activated for Members who sign up online.  

11.4. You are responsible for selecting a Password (“Password”) for the Member Site. You must keep your Password confidential and secure.

11.5. You are solely responsible for any activity on your Encore Rewards account when the account is accessed by using your Password.

11.6. You must immediately notify BCLC if you notice any suspected unauthorized use of your Encore Rewards account on the Member Site.

11.7. If you register for the Member Site you authorize BCLC to communicate with you about matters concerning your Encore Rewards account, or to provide important information about new or existing account services available to you.

11.8. Information on your  Encore Rewards account and transactions displayed via the Member Site are:

11.8.1. Subject to data delays and may be based on information that is outdated at time of viewing;

11.8.2. Based on a Gaming Day.

11.9. BCLC does not guarantee the accuracy, quality or reliability of, nor will BCLC be held liable for any content on the Member Site.

11.10. You may download or otherwise obtain material through any use of the Member Site at your own discretion and risk and you acknowledge and agree that you will be solely responsible for any damage to your computer system and any loss of data that results from your use of the Member Site.

12. PLAYPLANNER

12.1. PlayPlanner is an optional slot machine and electronic table game (collectively “Electronic Gaming Devices”) budgeting tool provided to Program members and to promotional card holders on certain slot machines (“PlayPlanner”). PlayPlanner is not available for Online Games. 

12.2. PlayPlanner provides reminders on the interactive touch screen at slot machines and electronic table games with respect to time and money limits that a Program member has set using the tool.

12.3. Use of PlayPlanner by a Program member is subject to the Terms.

12.4. BCLC reserves the right at its sole discretion to modify or cancel PlayPlanner including these Terms without notice.

13. HOW TO USE PLAYPLANNER

13.1.  Program members can use PlayPlanner by inserting their Card in an Electronic Gaming Device and selecting the option to use PlayPlanner. Promotional card holders can use PlayPlanner by inserting their promotional card in an Electronic Gaming Device and selecting the option to use PlayPlanner.

13.2.    A player who elects to use the tool will be prompted to set limits as follows:

13.2.1.   The amount of time which he/she wants to play Electronic Gaming Devices in the current calendar day (“Time Limit”) and/or

13.2.2.  The money amount of money he/she want to play Electronic Gaming Devices in the current calendar day (“Money Limit”)

(Time Limit and Money Limit collectively referred to as (“Limits”)).

13.3. The amount of money selected for a Money Limit is the approximate net-loss on Electronic Gaming Devices played by that player in a calendar day.

13.4. A calendar day for the purposes of the Limits is from 12:00 a.m. one day up until 12:00 a.m. the next day.

13.5. A Program member’s Card must be properly inserted in any Electronic Gaming Device played in order for the PlayPlanner tool to function.

13.6  Reminders are scheduled to appear as the player reaches approximately 50%, 90%, 100%, 150% and 200% of the Limit(s).

13.7. PlayPlanner does not restrict Program members from further play beyond Limit(s). The reminders designed to appear upon reaching 100% of a Limit requires a player to tap OK to resume play. All other reminders are designed to appear temporarily without any steps required from a player to continue play.

13.8. PlayPlanner is designed to enable a player to decrease a Limit immediately. However, increases to a Limit require a 24 hour waiting period to take effect.

14. PLAYPLANNER LIMITATIONS OF LIABILITY

14.1. In offering PlayPlanner, BCLC and its service providers do not assume any responsibility to monitor a Program member’s gaming activities.

14.2.  PlayPlanner is offered “as is” without any express or implied representation, warranty or condition of any kind, including but not limited to any warranty or condition of fitness for any particular purpose.  Without limiting the generality of the foregoing, no warranty is made that PlayPlanner will be error-free including without limitation errors with respect to lost, misdirected, delayed, or incorrect reminders.

14.3. In no event will BCLC or its related parties be liable for any damages (including direct, indirect, special, incidental, consequential, punitive, lost profits, lost savings, lost or corrupted data, or any other damages) arising out of or related to the use of PlayPlanner regardless of the legal theory upon which any claim for such damages is based, whether based on breach of warranty, contract, tort (including negligence), strict liability, or otherwise and even if advised of the possibility of any such damages.

15. GENERAL

15.1. These Terms replace all previous Encore Rewards Program Terms and Conditions.

15.2. All decisions regarding the interpretation of these Terms lie solely with BCLC whose decisions will be binding.

15.3. Neither BCLC nor any of its related parties or service providers shall be liable for any damages or loss of any kind whatsoever including, without limitation:

15.3.1. the use of or inability to use the Member Site;

15.3.2. any unauthorized access to or alteration to a Member name, Password or any other transmissions or data;

15.3.3. any statements or conduct of any individual who in any way uses, or is connected to the Member Site;

15.3.4. the use or disclosure of a Program member’s Encore Rewards account information, including personal information, by a BC Casino or Community Gaming Centre, a service provider or contractor, or a subcontractor or service provider or any of these, including, without limitation, in communications from, or contests or promotions offered by service providers or a BC Casino or Community Gaming Centre;

15.3.5. any statements, conduct, actions or omissions, including, without limitation the negligence, breach of contract or any other wrongful act on the part of any party whatsoever, including, without limitation, BCLC or a related party; 

15.3.6. any damages (including direct, indirect, special, incidental, consequential, punitive, lost profits, lost savings, lost or corrupted data, or any other damages) arising out of or related to the Encore Rewards account, regardless of the legal theory upon which any claim for such damages is based, whether based on breach of warranty, contract, tort (including negligence), strict liability, or otherwise and even if advised of the possibility of any such damages; and

15.3.7. any other matter relating to the Encore Rewards account or the Member Site.

15.4. All contests, promotions, prizes, giveaways and other Program benefits are governed by and subject to all applicable Rules and Regulations and Conditions, including these Terms.

15.5. BCLC may, in its sole and absolute discretion, modify, suspend or discontinue any portion of the Encore Rewards Program or the Member Site at any time without notice. Additionally, BCLC may modify the Rules and Regulations and Conditions, including these Terms, at any time without any prior notice.

15.6. If any provision of these Terms is found to be invalid, all other provisions shall remain in effect.

15.7. These Terms shall be governed by the laws of British Columbia and the laws of Canada applicable in British Columbia. The Courts of British Columbia shall have sole jurisdiction to deal with matters governed by these Terms.

BCLC reserves the right to modify, suspend, or cancel this Program at any time, for any reason.