Starting September 2024, enjoy the convenience of cardless play at any slot machine or electronic table game using your phone number. Your points and free play are just a click away!
How it works:
- Tap the icon labeled 'Sign In' with the Encore Rewards logo on the slot display.
- Enter your phone number and PIN.
Can't remember your PIN or need to update your phone number? Learn more here. - Start playing!
- Once finished, select 'Sign Out' to end your play session.
*Remember to keep your card handy for other exclusive benefits and rewards.
When is cardless play available?
Cardless play will be available at all casinos and community gaming centers across British Columbia starting September 2024. Find the closest casino to you here.
How many machines can I play at one time?
You can play on three machines at once, irrespective if your account is accessed via cardless play or your Encore Rewards membership card.
What happens if I forget to end my cardless session?
The session will time out automatically after 5 minutes of inactivity.
If I abandon a cardless session by not logging out, would another player be able to have access to my rewards balances?
Just like playing with a physical card, a PIN is required every time free play is downloaded to the device.
Which phone number is attached to my account for cardless play?
All players who provided a phone number via Guest Services or CasinosBC.com on or after registration are enrolled in cardless play using that phone number. If two phone numbers were provided (e.g. home vs mobile), the home number is used.
You can view and update which phone number is connected to your account for cardless play in your CasinosBC.com account under My Profile. To change your cardless play phone number, go to the “Personal” tab, and update the phone number in the “Home Phone” field, and click “Save Changes.” Your cardless play account will be updated shortly thereafter.
For additional support, please see Guest Services at any casino or community gaming center, or BCLC contact support here.
What if I have the same phone number for multiple Encore Rewards accounts?
Duplicate phone numbers over multiple accounts will be assigned to one account they are associated with for cardless play at random. This can be changed by updating your phone number for each account using a mobile number or another alternative phone number.
Is Encore Rewards discontinuing the physical membership card? Do I still need to keep it?
Your membership card is still required for other Encore Rewards program benefits, such as food and beverage earning and table earning. As the benefits of Encore Rewards continue to expand, new features may require the use of the physical card.