Our GameSense Advisors are just a click or phone call away.
During this unusual time, it’s more important than ever to find ways to connect with each other. Originally available only in casinos, you can now talk to a GameSense Advisor from the comfort of your home.
How to contact a GameSense Advisor
Call BCLC’s Customer Support Centre toll-free at 1-866-815-0222. Available every day from 8 a.m. to 12 a.m. PST.
Through live chat
Use the live chat function on CasinosBC.com or PlayNow.com. Scroll to the bottom of the page to find it.
We value your feedback and want to ensure we are providing you with a great experience every time you visit CasinosBC.com
Please complete our survey and let us know how we are doing.
Are you voluntarily self-excluded?
BCLC takes problem gambling seriously. If you have enrolled in BCLC's Voluntary Self-Exclusion (VSE)
program please refrain from taking this survey.
If you or someone you know has a problem with gambling,
please call the Problem Gambling Helpline at 1-888-795-6111.
To learn more about BCLC's VSE program and for information about responsible gambling,